The CMA has secured undertakings with Microsoft which are designed to address these concerns.

This means that membership is automatically rolled over at the end of each contract period and the customer charged unless they actively take steps to stop the subscription.Īs part of an investigation into the online console video gaming sector the Competition and Markets Authority (CMA) identified concerns about certain features of Microsoft’s auto-renewing subscriptions, in particular: whether it was clear upfront that contracts would automatically renew how easy it was to turn off automatic renewal and whether people may not have realised they were still paying for services they no longer used. They are offered as memberships which are often entered into on an auto-renewal basis. Microsoft’s Xbox Live Gold and Game Pass products allow people to access a library of games and play together online. Require a passkey for purchases on your Xbox One console.įor additional questions, you can select Contact us at the top of this page, or on the Microsoft Support help page.The changes relate to Microsoft’s practices in relation to the automatic renewal of contracts for online gaming services. Require kids to ask a parent before buying stuff in Microsoft Store.

Prevent accidental or unauthorized purchases from Microsoft Store by requiring a password for any purchase.Ĭhange the payment method or credit card linked to your Microsoft account.Ĭancel or turn off recurring billing on a Microsoft subscription (including Xbox Live and Microsoft 365). You can get more info about canceling an order or pre-order from Microsoft Store, or learn how to: If you don't see the confirmation email in your inbox after a few minutes, check your spam or junk mail folder. Select the check box next to the item and then select the Cancel item button.Ĭheck your inbox for an email confirming the order was canceled. If you don't see this option, you've already been charged for the item, but you can request an exchange or refund. Select Cancel item next to the item you want to cancel.

Go to your Order history and find the order or pre-order. You can cancel one or more items in a Microsoft Store order or pre-order before you're charged or before the item has shipped.

How to cancel game pass on xbox one